​Data protection

Please consider, that in terms of law, the company "Geschäftsstelle Büro Hartmann and Ralf Hartmann as the owner" is referring to the German provisions only. This translation was made to ensure the overall understanding for our English-speaking customers. It has no legal biding (for instance, if there are unclear provisions because they are lost in translation). 

Information about the collection of personal data

Thank you for visiting our website and for your interest in our company. On this page we inform you about the handling of your personal data when using our website, on Facebook and other social media sites. Personal data refers to all data that allows you to be personally identified.

Contact details of the responsible person

Responsible for the data processing on this website within the meaning of the General Data Protection Regulation (DSGVO) is the owner Ralf Hartmann, Riedleparkstr. 34, 88045 Friedrichshafen, E-mail: hartmann@hartmann-versichert.de (for further contact data, please see contact) and thus for the processing of personal data natural or legal person, alone or together with others over the purposes and means of the processing of personal Data decides.

The security of your data is very important to us at Büro Hartmann - ERGO Geschäftsstelle: For security reasons and to protect the transfer of personal data and other confidential contents (for example, in the case of inquiries), we use an SSL or Internet connection. TLS encryption. You can recognize an encrypted connection by the string "https: //" and the lock icon in your browser bar.

Data collection when visiting our website

Even if you only use our website for information purposes, i.e. without registering or entering further data, we only collect data that your browser transmit to our server (so-called "server log files"). When you visit our website, we collect the following information that is technically necessary for us to display the website: Our website visited (URL of our website), date and time of access, browser type, amount of data sent in bytes, your operating system, source / reference from which you came to the page and the IP address. The processing is carried out in accordance with Art. (Article) 6 para. (Paragraph)1 lit. f DSGVO based on our legitimate interest in improving the stability and functionality of our website. A transfer or other use of the data does not take place. However, we reserve the right to retrospectively check the server logfiles should concrete evidence point to unlawful use.

Cookies (comfort function or “memory of the browser")

For an improved user experience, in order to make our website attractive when visiting, as well as to enable you as a user certain functions, we use so-called cookies on different sides. These are small text files that are stored by your browser on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliate (third-party cookies) to recognize your browser on your next visit (persistent cookies). Cookies may contain certain user information, such as browser and location information, as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can also delete cookies yourself via the settings or options in your browser. Insofar as personal cookies are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. (Article) 6 para. (Paragraph) 1 lit. b DSGVO either for the execution of the contract or in accordance with Art. (Article) 6 para. (Paragraph) 1 lit. f DSGVO for safeguarding our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit. We may work with advertisers and social media providers (such as Facebook) to help us make our website more interesting to you. For this purpose, in this case, when you visit our website, cookies from partner companies are stored on your hard disk (third-party cookies). If we cooperate with aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in the following paragraphs.

If you do not want cookies or want to decide individually

Please note that you can set your browser so that you are informed about the setting of cookies and individually (personally) decide (whether to accept or exclude the cookies for specific cases or in general.) on their acceptance or can exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links:

Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647

Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies

Firefox: https://support.mozilla.org/en/kb/cookies-release-and-disclaim

Safari: https://support.apple.com/kb/ph21411?locale=en_US

Opera: http://help.opera.com/Windows/10.20/en/cookies.html

Please note that if you do not accept cookies, the functionality of our website may be limited.

Personal data when contacting

When contacting us (for example via contact form or e-mail), personal data is collected. Which data are collected in the case of a contact form can be seen from the respective contact form. These data are stored and used solely for the purpose of answering your request or for establishing contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. (Article) 6 para. (Paragraph) 1 lit. f DSGVO. If your contact is aimed at concluding a contract, then additional legal basis for the processing is Art. (Article) 6 para. (Paragraph) 1 lit. b DSGVO. Your data will be deleted after final processing of your request, this is the case if it can be inferred from the circumstances that the matter in question is finally clarified and provided that no statutory storage requirements are in conflict. If you wish to save, you must inform us in good time. Otherwise, we will have to query the data again, if it should come to a later date to an order.

Data processing at the opening of a prospective account (and later customer account) as well as for contract and claims settlement.

According to Art. (Article) 6 para. (Paragraph) 1 lit. b DSGVO, personal data will continue to be collected and processed if you provide it to us for the execution of a request (for example, by a later start on the basis of a preliminary contract), a contract or the help for claim settlement. Which data is collected is apparent or comprehensible from the respective input forms and personal queries in the conversation. A deletion of your customer account is possible at any time and can by a message to the previously mentioned address of the person responsible. We save and use the data you have provided for the execution of the contract. After completion of the contract or deletion of your customer account, your data can only be completely deleted after expiry of the tax and regulatory retention periods, unless you have expressly consented to further use of your data or a legally permitted further use of data was reserved by our side which we will inform you accordingly below. Please note that this agreement refers to the data stored locally in the Hartmann office, but not to the product partners (e.g ERGO, Wüstenrot, MEAG, etc.), as we have no influence on this. Of course, you can contact the respective product partner directly for this.

Use of your data for direct mail

A voluntary registration for our newsletter means regular information about our offers, which you receive regularly, but a maximum of once a month on average. The only required information for sending the newsletter is your e-mail address. Further details are voluntary but are used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an e-mail newsletter if you have explicitly confirmed to us that you agree to the sending of the newsletter. We will then send you a confirmation e-mail asking you to confirm by clicking on a link that you wish to receive newsletters in the future.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. (Article) 6 para. (Paragraph) 1 lit. a GDPR. When registering for the newsletter, we store your IP address entered by the Internet service provider as well as the date and time of registration in order to be able to trace a possible misuse of your e-mail address at a later date. The data collected by us when registering for the newsletter will be used exclusively for promotional purposes by means of the newsletter. You can cancel the newsletter at any time via the provided link in the newsletter or by sending a message to the person named above. After cancellation, your e-mail address will be deleted immediately in our newsletter distribution, as far as you have not expressly consented to a further use of your data or we reserve the right to further data usage, which is permitted by law and about which we inform you in this statement. Other senders, e.g. @ ergo.de you must directly deny or change the designated contact in the respective newsletter.

Sending e-mail newsletter to existing customers

If you have provided us with your e-mail address when concluding our services, we reserve the right to send you regular offers for similar insurance or innovations / special offers, as well as up-to-date information from our office in our product portfolio by e-mail. For this we do not have to obtain separate consent from you in accordance with § 7 Abs. 3 UWG. In this respect, data processing takes place solely on the basis of our legitimate interest in personalized direct in accordance with Art. (Article) 6 (1) lit. f DSGVO. If you have initially objected to the use of your e-mail address for this purpose, we will not send you a mail. You are entitled to object to the use of your e-mail address for the purpose described above at any time with effect for the future by a message to the person named in the beginning. For this purpose, you only have to pay delivery costs according to the basic rates. Upon receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately. Please note that these regulations only apply to e-mails from @ buero-hartmann.de and @ hartmann-versichert.de. Other senders, e.g. @ ergo.deyou must directly deny or change the designated contact in the respective newsletter.

Advertising by mail

Based on our legitimate interest in personalized direct mail, we reserve the right to choose your first and last name, mailing address and, as far as we have received this additional information from you as part of the contractual relationship, your title, academic degree, year of birth and professional, branch or business name according to Art. (Article) 6 para. (Paragraph) 1 lit. f DSGVO to store and use for sending interesting offers and information about our products by mail.

You can object to the storage and use of your data for this purpose at any time by a message to the person in charge. Note that the appeal is for advertising managed by the office, but not for advertising of product partners, such as ERGO, Wüstenrot, MEAG, etc.

Use of social media: social plugins Facebook as a standard plugin

So-called social media which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ( "Facebook") will be operated plugins ( "Plugins") the social network Facebook used on our website. The plugins are marked with a Facebook logo or the addition "Social Plug-in of Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins

When you visit a page of our website that contains such a plugin, your browser connects directly to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are currently not logged in to Facebook. This information (including your IP address) will be transmitted from your browser directly to a Facebook server in the US and stored there.

If you are logged in to Facebook, Facebook can immediately assign the visit to our website to your Facebook profile. If you interact with the plugins, for example, click the "Like" button or leave a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and displayed to your Facebook friends.

The data processing operations described are carried out in accordance with Art. (Article) 6 para. (Paragraph) 1 lit. f DSGVO on the basis of the legitimate interests of Facebook in the display of personalized advertising, to inform other users of the social network about your activities on our website and to tailor-made the service.

If you do not want Facebook to directly link the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. You may also object to the future loading of the Facebook plugins and thus the data processing operations described above with add-ons for your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).

Based in the US, Facebook Inc. is certified to the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your related rights and settings options for the protection of your privacy, please refer to the privacy policy of Facebook:

http://www.facebook.com/policy.php.

Use of social media: videos and/or use of Youtube videos

This site uses Youtube Embedding feature to display and play videos from "Youtube", which is owned by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Here, the extended privacy mode is used, which according to the provider information storage of user information only when playing the the video in motion. When the playback of embedded Youtube videos starts, the provider "Youtube" uses cookies to collect information about user behavior. According to "Youtube" hints, these are used, among other things, to capture video statistics, improve user-friendliness and prevent abusive practices. If you're logged in to Google, your data will be assigned directly to your account when you click a video. If you do not wish to associate with your profile on YouTube, you must log out before activating the button. Google stores your data (even for non-logged-in users) as usage profiles and evaluates them. According to Art. (Article) 6 (1) (f) of the GDPR, such an evaluation is based on the legitimate interests of Google in the display of personalized advertising, market research and / or tailor-made design of its website. You have a right to object to the creation of these User Profiles, and you must be directed to YouTube to use them.

Regardless of any playback of the embedded video, every time you visit this website, it will connect to the Google Network "DoubleClick", which may trigger further data processing without our having any influence.

US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

For more information on data protection at "YouTube", please see the provider's privacy policy at: https://www.google.com/intl/en/policies/privacy

Appointment reservation (Google Calendar)

Note that for an appointment reservation, Google Apps for Business will store the specified information in a secured area accessible only with two-factor authentication. The data is stored decentrally encrypted on servers operating worldwide. Accordingly, storage outside the EU is also possible in third countries. Google has submitted a privacy policy and a statement on order data processing.

Unfortunately, it is not possible to make an appointment without stating the details, but you can also use a pseudonym or just a surname for the reservation, please let us know by phone about the dates required to prepare the appointment and emphasize that the dates should not be saved in the appointment calendar. With our two-factor authentication, you have at least the same security standard as our product partners, which is in line with industry standards.

Google Maps

On our website, we use Google Maps (API) from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Maps is a web service for displaying interactive (land) maps to visually display geographic information. The use of this service will show you our location and facilitate your arrival.

When you visit any of the subpages where the Google Maps map is incorporated, information about your use of our website (such as your IP address) is transmitted to Google's servers in the United States and stored there. This is done regardless of whether Google provides a user account that you are logged in to, or if there is no user account. When you're logged in to Google, your data will be assigned directly to your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google stores your data (even for non-logged-in users) as usage profiles and evaluates them. According to Art. (Article) 6 (1) (f) of the GDPR, such an evaluation is based on the legitimate interests of Google in the display of personalized advertising, market research and / or tailor-made design of its website. You have a right to decline to the formation of these user profiles, and you must comply with this to Google.

US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

If you disagree with the future transmission of your data to Google when using Google Maps, you can also disable the Google Maps web service completely by turning off the JavaScript application in your browser. Google Maps and the map display on this website can not be used.

Google's Terms of Use can be viewed at http://www.google.com/intl/en/policies/terms/regional.html, and the additional Google Maps Terms of Service can be found at https://www.google.com/intl /de_US/help/terms_maps.html

For details on privacy related to the use of Google Maps, please visit the Google Privacy Policy: http://www.google.com/intl/en/policies/privacy/

Google Web Fonts

This site uses so-called web fonts provided by Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") for consistent presentation of fonts. When you visit a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly.

To do this, the browser you use must connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. (Article) 6 para. (Paragraph) 1 lit. f DSGVO. If your browser does not support web fonts, a default font will be used by your computer.

US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

More information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's Privacy Policy: https://www.google.com/policies/privacy/

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout. You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the future collection of your data when visiting this website

For more information about Terms of Use and Privacy, please see the Google Analytics Terms or the Google Analytics Overview. We point out that on this website Google Analytics to the code "gat._anonymizeIp ();" was extended to ensure the anonymous collection of IP addresses (so-called IP masking).

Dealing with applications

We only accept applications by e-mail. By sending the e-mail, you agree that we may save your application documents for the application process and beyond for 12 months. This is necessary because there are often "follow-up rules", which means that even those who have been rejected will remain in the pool of applicants for later. Of course, you can arrange for your application to be deleted immediately after the cancellation by informing us of this. However, we assume that most applicants, despite the rejection, will still be interested in a later commitment.

If we receive applications in (despite not desired) paper form, we will digitize them and follow the same rules as for electronically submitted applications. Due to the reduced archiving possibilities on site, we will cancel the paper application for 14 days and then destroy it.

Rights of the person concerned

The applicable data protection law grants you comprehensive data protection rights (information and intervention rights) to the person responsible with regard to the processing of your personal data, which we inform you about below:

Right to information pursuant to Art. (Article) 15 GDPR: In particular, you have the right to obtain information about the personal data processed by us, the processing purposes, the categories of processed personal data, the recipients or categories of recipients to whom your data was or are being disclosed, the planned period of storage or the criteria for determining the duration of storage, the right of rectification, deletion, limitation of processing, objection to processing, complaint to a supervisory authority, the origin of your data, if they were not collected by us, The existence of automated decision-making including profiling and possibly meaningful information on the logic involved and the scope and intended impact of such processing, as well as your right to be informed of what guarantees under Art. (Article) 46 GDPR for redirection I data in third countries.

Right to correction according to Art. (Article) 16 GDPR: You have the right to immediate correction of incorrect data concerning you and / or completion of your incomplete data stored by us.

Right to cancellation according to Art. (Article) 17 DSGVO: You have the right to demand the deletion of your personal data if the requirements of Art. (Article) 17 (1) GDPR are met. However, that right does not apply, in particular, where the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest, or for the exercise, pursuit or defense of rights.

Right to restriction of processing according to Art. (Article) 18 GDPR: You have the right to demand the restriction of the processing of your personal data as long as the correctness of your data is checked, if you refuse to delete your data due to inadmissible data processing and instead restricting the processing of your data require, if you need your data for the assertion, exercise or defense of legal rights, after we no longer need these data after purpose or if you have objected for reasons of your particular situation, as long as it is not certain, whether our entitled reasons prevail.

Right to information in accordance with Art. (Article) 19 GDPR: If you have the right to rectify, delete or limit the processing to the person responsible, he / she is obliged to rectify or delete the data or all recipients who have been disclosed personal data notify of limitation of the processing, unless this proves to be impossible or involves a disproportionate effort. You have the right to be informed about these recipients.

Right to data portability according to Art. (Article) 20 GDPR: You have the right to receive your personal data provided to us in a structured, common and machine-readable format or to request transmission to another person responsible, as far as this is technically feasible.

Right to revoke granted consent pursuant to Art. (Article) 7 para. (Paragraph) 3 DSGVO: You have the right to revoke consent once given in the processing of data at any time with effect for the future. In the case of withdrawal, we will delete the data concerned immediately, as far as further processing can not be based on a legal basis for consentless processing (for processing without consent) , by revoking the consent.

Right to revoke granted consent pursuant to Art. (Article) 7 para. (Paragraph) 3 DSGVO: You have the right to revoke consent once given in the processing of data at any time with effect for the future. In the case of withdrawal, we will delete the data concerned immediately, as far as further processing can not be based on a legal basis for consentless processing (for processing without consent). The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

Right to complain under Art. (Article) 77 GDPR: If you consider that the processing of your personal data violates the GDPR, you have the right to complain to a supervisory authority, in particular, in the case of an administrative or judicial remedy Member State of your whereabouts, place of work or place of alleged infringement.

The users’ rights

If we process your personal data in the context of a weighing of interests due to our predominant legitimate interest, you have the right at any time, for reasons that arise from your particular situation, to object to the processing, with future effect. If you exercise your right of objection, we will stop the processing of the data concerned. This also means in most cases a cessation of customer service, as we can not possibly provide advice without personal data. However, further processing is reserved if we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, fundamental rights or authorities defined / ordered. This also applies if the processing serves the assertion, exercise or defense of legal claims. If your personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising. You can exercise the contradiction as described above. If you exercise your right of objection, we stop processing the data concerned for direct advertising purposes. This in turn applies to advertising, which is controlled by the office Büro Hartmann, any objections to product partners such as ERGO, Wüstenrot, MEAG, etc must be addressed to the respective companies or the instructions of the respective newsletter be followed.

Duration of storage of personal data

The duration of the storage of personal data is based on the respective legal retention period (eg commercial and tax retention periods). After the deadline, the corresponding data are routinely deleted, if they are no longer required to fulfill the contract or to initiate a contract and / or on our part no legitimate interest in the re-storage persists.